FAQ’s

1. Do I need to create an account to check out online?

   • No, you can check out as a guest, but having an account lets you save your cart, check order status, view history, and print invoices.

2. I forgot my password. Now what do I do?

   • Simply use the “Forgot Password” link on the login page to reset it.

3. Will the email address or phone number I provide at checkout or account registration be “blasted” or sold?

   • No, we value your privacy and do not share or sell your contact information.

Orders

4. Do you have an order minimum?

• No, there’s no minimum order requirement.

5. Will my order be charged sales tax?

   • Sales tax depends on your location and applicable laws; it’s calculated during checkout.

6. Do you take phone or email orders?

   • Yes, we accept both phone and email orders. Call us at 702-608-8385 or email us at in**@cs*********.com .

7. What if the item(s) I ordered are not in stock?

   • We’ll notify you promptly and offer options, like waiting for restocking or selecting alternatives.

8. I forgot some items when I placed my order. Can I still add them?

   • Yes, if your order isn’t processed yet, contact us at in**@cs*********.com or call 702-608-8385 to add items.

9. How long will it take for my order to ship?

   • Shipping times vary; check the estimated time during checkout.

10. How quickly will I receive my order?

    • Delivery times depend on your location and chosen shipping method. Track your order with provided tracking information.

11. How will I know when my order will arrive?

    • We’ll email you tracking details for easy monitoring.

12. I received the incorrect items, ordered the wrong items, or need to return items I no longer need.

    • Contact us at in**@cs*********.com or call 702-608-8385 for assistance.

13. My order was damaged upon arrival.

    • Reach out immediately, and we’ll help resolve the issue.

14. Drop Shipments and Special Orders

    • Contact us for details on Drop Shipments and Special Orders at in**@cs*********.com or call 702-608-8385 .

Shipping

15. How much will it cost to ship my order? – Shipping costs depend on order weight and size. View costs during checkout.

16. Where do you ship?

    • We ship within the United States; please see our shipping policies for specifics.

17. Do you ship internationally?

    • Currently, we only ship within the United States.

18. Will my delivery have a lift gate?

    • Specify this during checkout or contact us at (702-608-8385) if needed.

19. Do you offer same day shipping?

    • Check our shipping options during checkout for details.

20. Do you offer expedited shipping?

    • Expedited shipping options are available during checkout.

21. Do you offer Will Call pick up?

    • Yes, contact us at 702-608-8385 to arrange Will Call pick up.

Payment

22. What forms of payment do you accept? – We accept various payment methods; details are available during checkout.

23. Do you accept Purchase Orders?
    • Yes, provide necessary details, and we’ll assist in processing your order.

General

24. What are your hours? – Our operating hours are [Your Operating Hours]. Call us at 702-608-8385 during these hours.

25. What rebates and/or tax credits are available in my area?
    • Rebates and tax credits vary by location; check with local authorities or energy agencies for current incentives.

Goods and Services

26. Do you offer System Design, Line Drawings, or Permit Packages? – Contact us at in**@cs*********.com or call 702-608-8385 for information on System Design and related services.

27. Are all the products you sell new?
    • Yes, we only sell new, high-quality products.

Clearance Items

28. I would like to return a Clearance Item(s). Is this possible? – Review our Return Policy for information on returning Clearance Items.

29. What if the item(s) I ordered are not in stock?
    • See our policies on backorders and alternatives.

Return Policy

30. What is your return policy? – Our Return Policy provides details on the return process; please refer to it for information on returning items.