While We Strive To Ensure The Accuracy, Proper Packaging, And Shipment Of Every Order, Occasional Issues May Arise. To Minimize Errors And Promptly Address Any Issues, Please Follow These Steps:
Order Inspection & Verification
For Shipping Damage:
For Overage, Shortage, Or Missing Items:
Customerservice@Dev.Csesolarusa.Com Within 30 Days Of Receipt. Unshipped Items Will Be Automatically Shipped When They Become Available, Without Requiring An RMA Claim.
Provided By CSE Solar Solutions USA. Make Sure To Include The RMA Number Provided By Our Team On The Return Shipment, Visible On The Shipping Label, To Ensure Proper Credit.
Please Note That You Are Responsible For The Return Shipping And Insurance Costs Unless The Products Are Damaged Or Defective Due To Our Error.
Upon Receiving And Inspecting The Return, We Will Credit Your Account For The Original Purchase Price, Minus Any Applicable Restocking Fees. It’s Important To Return The Products In A Resalable Condition To Receive The Credit. The Restocking Fees Will Be Charged At The Following Rates:
Any Items Returned Without An RMA Number From Us Will Not Be Accepted And Will Be Shipped Back To You At Your Expense. The RMA May Include A Different Return Address Than Our Company’s Address Listed On The Original Packing Slip. Please Ensure That The RMA Number Is Displayed On The Shipping Label Of All Returned Products. Return Shipping And Insurance Costs Are Solely Your Responsibility, Except For Cases Of Damaged Or Defective Products.
To Obtain An RMA Number, Please Contact Our Customer Service Via Email At Customerservice@Dev.Csesolarusa.Com
Or By Calling: (702) 608-8385
We Appreciate Your Cooperation In Adhering To Our Returns Policy.
If You Have Any Further Questions Or Concerns, Please Don’t Hesitate To Contact Us (702) 608-8385
Dear Valued Customers,
We appreciate your trust in CSE Solar USA for your solar product needs. To facilitate the pickup of your order, we have established a network of convenient fulfillment centers across the United States. For the nearest pickup location to you, please reach out to our customer support team. They will gladly assist you in finding the most convenient center for your order.
Contact Information:
Phone: 702-608-8385
Email: info@csesolarusa.com
Please be aware that processing time for your order may take up to 48 hours. Our team is committed to ensuring that your Orders are prepared with the utmost care and precision. Important Note:
Solar panels typically come in two common sizes, either 65”x39” or 78”x39”, depending on the number of cells. It’s essential to consider the dimensions when planning for transportation. Make sure there is adequate space in your vehicle to accommodate your purchase securely. We value your business and are dedicated to providing you with a seamless experience. If you have any questions or require further assistance, please do not hesitate to get in touch.