Shipping Policy

CSE Solar Solutions USA will arrange freight shipping with recognized freight and parcel carriers throughout the USA. The shipped materials will be packed according to published standards for freight shipping of solar panels and related equipment.  CSE Solar Solutions USA will provide carrier tracking codes and contact information as soon as they are available.

Client agrees that  CSE Solar Solutions USA will NOT be held liable for any product damage, or for expenses on replacement material of items damaged during freight shipment found at the time of delivery or thereafter.

In the event of damage, the Client agrees to file damage claim(s) for reimbursement directly with the shipping carrier.  CSE Solar Solutions USA will endeavor to assist with any claims by providing original shipping information to the Client.

 CSE Solar Solutions USA will make the best attempts to make new orders available for the same or similar items to replace damaged items.

 CSE Solar Solutions USA offers the following guidelines to Clients when accepting freight delivery.

***Fully inspect your order immediately upon arrival.
First, look for visible signs of rough handling, crushed boxes, or open packaging.
Write “DAMAGE” with your initials and note specific damage on the bill of lading or delivery receipt if you discover any damaged items – big or small.
Notify the driver and take photos of any damage.
If you are unable to fully inspect the items at the time of delivery, write “Subject to Inspection” near your signature.

Note the # of pallets, boxes, or bundles match the Bill-of-Lading.
If an item is missing, alert the driver and note it on the paperwork before signing.

If the BOL or receipt is not properly noted at the time of delivery, CSE Solar Solutions will NOT be held liable for additional expenses on replacement material.
There is limited recourse to file a claim for reimbursement with the carrier once the carrier has left.
Once you sign the delivery receipt, you are accepting responsibility for the items.

DO NOT sign the delivery receipt without noting any damage or “Subject to Inspection.”
Take clear pictures of the delivery receipt and damaged items.

Contact the carrier and CSE Solar Solutions USA within 72 hours. Send a description of the damage, quantity, and photos to  in**@cs*********.com ” target=”_blank” rel=”noopener”> in**@cs*********.com

Please include your order # in the email subject.